Mail Management
The Mail Management section allows administrators to monitor and control system-generated emails. It is divided into two parts: Inbound email and Outbound email. Details on how to configure a mail server to be used by the system will be addressed in the paragraph Tenant.
Inbound email
The Inbound email tab lists all mails received by the system.
It provides transparency on which emails have entered TIM, their status, and any actions required.
Reference | Attribute | Description |
|---|---|---|
1 | Workflow | Displays the workflow linked to the inbound mail. |
2 | Process Instance | Shows the process instance the mail is associated with. |
3 | Subject | Displays the subject line of the inbound mail. |
4 | From | Shows the sender’s email address. |
5 | Status | Indicates the processing status (e.g., received, failed, blocked). |
6 | Action | Displays available actions for the inbound mail (e.g., retry, delete, block). |
7 | Received at | Timestamp of when the system received the mail. |
Outbound email
The Outbound email tab lists all mails sent (or pending to be sent) from the system.
It provides a detailed overview of mail delivery, failures, and allows administrative actions.
Reference | Attribute | Description |
|---|---|---|
1 | Process Instance | Displays the process instance context in which the mail was generated. |
2 | To (Recipient) | Shows the email recipient. |
3 | Subject | Displays the subject line of the outbound mail. |
4 | Creation Time | Timestamp when the mail was created in the system. |
5 | Resends | Shows how many times the system attempted to resend the email. |
6 | Error message | Displays any error encountered if the mail failed to send. |
Outbound Actions (Bulk)
Located in the three-dot menu, administrators can perform the following actions:
Reference | Attribute | Description |
|---|---|---|
1 | Send all unsent mails | Sends all mails currently marked as unsent. |
2 | Send all failed mails | Retries sending all mails that previously failed. |
3 | Delete all failed mails | Deletes all failed mails from the queue (cannot be restored). |
4 | Delete all blocked mails | Deletes all blocked mails from the queue (cannot be restored). |
5 | Delete all sent mails older than… | Opens a dialog to define the number of days. All sent mails older than this value are deleted permanently. |
If Sharepoint Connector is active, attachments are not shown in outbound mails prior to sending.
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