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The ActionHandler is implemented on all activities to be escalated. It sets the escalation time and itself as the method to be called if the escalation linkcomingsoon comes into effect (method handleEscalation).
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Parameter name | Default value | Description | Valid examples |
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mailSubject
| | This parameter determines the subject of the email to be sent. | Completion of ${processVariable} not performed in specified time
|
mailText
| | This parameter specifies the text of the email to be sent. Use „\n“ to enter a line break, and ${variablenName} to reference a variable. | Dear Ladies and Gentlemen, \n
\n
Representative: ${exampleRepresentative} \n
Location: ${exampleLocation} \n
Factory: ${exampleFactory} \n
\n
The Company System
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mailTo
| | This parameter defines the receiver of the escalation email. For this, a variable name without a # or $ must be entered. Possible contents of the variable are: swimlane (Exampleswimlane): The user to which the swimlane is assigned receives the email. If no user is assigned, all of the users from the group that is assigned to the swimlane will be notified. group (Examplegroup): All users in this group receive the mail. user (Exampleuser): Only this specific user receives the mail. exampleaddress@mail.com, exampleaddress2@mail.com: Only one email address, or multiple email addresses that are separated by a comma. Fixed addresses and variables cannot be combined!
| Note |
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A combination of the possibilities listed above is not possible! Sending to multiple addresses, separated by “,” or “;” is possible |
| |
fieldMailTo
| | May be used as an alternative to mailTo. Here, a variable is used as the receiver. | variablePersonInChargeControlling
|
fieldDuration
| | The fieldDuration defines the time span in which the email should be sent. Possible values are: s (Seconds) m (Minutes) h (Hours) d (Days) w (Weeks) mon (Months) y (Years)
| Info |
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It can be combined, i.e. 1y 11mon 3w 2d 1h 12m 5s |
| 4m
|
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